Our aim is to ensure that every customer has a seamless experience. you are not just a number to us and each case will be assessed on a case-by-case basis.
If an item has been broken in transit, we will offer a full refund in the event that we are unable to send another piece.
Prior to making a purchase, kindly note that we do not accept returns for changes of mind.
Please address all your queries to avoid any disappointment before the sale is final.
s per our T&P and located in our C&T, slight colour and texture variations will not be classified as a permitted reason for exchange. That is the beauty of purchasing your own individual piece. No two are the same.
shop nowPurchasers are expected to promptly inspect their items upon delivery.
In the event of any damages, we kindly request that you reach out to Katerina on 0434 724 569 within 24hours window. to be eligible for a return, your item must be unused and in the same condition that you received it. In its original packaging, and you must provide accompanying photographs, receipt or proof of purchase to email.
Failure to notify us of any damages within 24 hours timeframe will void the exchange process.
Once we have received your item, we will notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment)
You will be responsible for paying for your own shipping costs for returning your item. our shipping costs are non-refundable.
sale items, unfortunately cannot be refunded.
